Our Lifetime Guarantee protects you against any manufacturing defects from the moment your Hommes Oro piece arrives. If you experience any of the following issues, we’ll make it right with a repair or replacement:

• Any damages as a result of manufacturing defects and a fault in the design
• Items which arrive damaged
• Breakage, faulty mechanisms, or clasps
• Chains snapping
• Tarnishing or discoloration (beyond typical wear)
• Scratches (beyond surface-level wear)
• Stones falling out

Please take into consideration we do not cover any external damages that are not caused by a fault in the design, such as lost or stolen items, scratches, damages caused by accident (bent ring, broken chain, stones falling out, broken clasps, etc.), abuse, improper use or storage of the product, excessive wear and tear, or lack of care.

Hommes Oro's Right to Decline Claims:

To continue offering our customers this level of value, we reserve the right to decline claims that don’t meet our criteria for manufacturing defects or fall outside the intended scope of this guarantee. In addition to the previously noted exclusions, this includes any claims flagged by our team as potentially false or fraudulent.

Use the button below to submit a claim.

To process any claim under our lifetime warranty, the original item must be returned to us for evaluation. A Warranty Processing Fee of $29.99 will be charged for all Warranty Replacements. If the item is in stock, we offer instant exchanges. However, please note that to avoid being charged, the original item must be sent back to us within 14 days of the exchange request.

From there, we will respond within 24 hours to assist you with your claim. The warranty entitles you to a one-time replacement of the jewelry.

If we no longer carry the item, you are welcome to exchange your piece for a different item of equal or lesser value, or for store credit.