Our Lifetime Guarantee protects you against any manufacturing defects from the moment your Hommes Oro piece arrives. If you experience any of the following issues, we’ll make it right with a repair or replacement:

• Any damages as a result of manufacturing defects and a fault in the design
• Items which arrive damaged
• Breakage, faulty mechanisms, or clasps
• Chains snapping
• Tarnishing or discoloration (beyond typical wear)
• Scratches (beyond surface-level wear)
• Stones falling out

Please take into consideration we do not cover any external damages that are not caused by a fault in the design, such as lost or stolen items, scratches, damages caused by accident (bent ring, broken chain, stones falling out, broken clasps, etc.), cosmetic damage including color fading or tarnishing, abuse, neglect, shock, unauthorized modifications or repairs, improper use or storage of the product, excessive wear and tear, or lack of care.

For the purposes of this guarantee, “lifetime” refers to the reasonable lifetime of the product under normal use and conditions. This means the period during which the product can be expected to remain in usable condition when handled with proper care. All jewelry will experience some wear over time, depending on how well you take care of your items. Stones can loosen, clasps may wear, and finishes may show signs of use. These are considered normal and are not covered under our guarantee.

Hommes Oro's Right to Decline Claims:

To continue offering our customers this level of value, we reserve the right to decline claims that don’t meet our criteria for manufacturing defects or fall outside the intended scope of this guarantee. This may include but is not limited to signs of misuse or damage from neglect, as well as any changes to the original product (e.g., engraving, resizing, or modifications), which void the guarantee. In addition to the previously noted exclusions, this includes any claims flagged by our team as potentially false or fraudulent

This guarantee provides you with certain legal rights, which may vary depending on your state or jurisdiction. To the fullest extent permitted by law, neither Hommes Oro nor its affiliates, suppliers, or partners shall be held liable for any incidental, consequential, special, indirect, or punitive damages, including but not limited to loss of profits, loss of use, or loss of data, arising out of or in connection with the use of our products. If any portion of this limitation is found to be unenforceable under applicable law, the remaining provisions shall remain in full effect and the guarantee shall be deemed modified to comply with local law. Any claim or dispute related to this warranty shall be subject to the exclusive jurisdiction of the courts located in Arizona, unless otherwise required by applicable law.

Use the button below to submit a claim.

To process any claim under our lifetime guarantee, the original item must be returned to us for evaluation. A Processing Fee of $29.99 per item will be charged for all Replacements. If the item is in stock, we offer instant exchanges. However, please note that to avoid being charged, the original item must be sent back to us within 14 days of the exchange request.

From there, we will respond within 24 hours to assist you with your claim. The guarantee entitles you to a one-time replacement of the jewelry.

If we no longer carry the item, you are welcome to exchange your piece for a different item of equal or lesser value, or for store credit.